Your success at Taratahi is our primary goal.  The Student Support team is committed to providing you with support to ensure you can remain in your studies and complete your qualification.

If you want to discuss accessing support for a learning, health or personal issue that is interfering with your study, email: A Student Advisor will contact you within 3 working days

If you have an urgent issue, please let a staff member know so they can facilitate resolution as soon as possible.  If the situation is an emergency, dial 111.

Support is offered to all enrolled students, in the following areas: 




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Compulsory Student Services Fee


  • Financial
    • StudyLink
      Staff in your regional office will assist you with your StudyLink applications.  When there are extraordinary issues holding the process up, you may be referred to Student Support for further assistance.

    • Hardship
      Hardship grants are available for students that, after exhausting all their funding options, including course related costs, have financial constraints that are impacting on their ability to remain in their studies.  The process, criteria and application form is here (link).  If you require assistance to fill this form out, please contact your regional office staff, support person or Student Support at

    • Scholarships
      All scholarships available to Taratahi students are on our website.  If you require guidance to apply for any scholarships, please discuss with your regional office staff in the first instance.
  • Transition to Work
    • Job seeker skills are embedded into curriculum and delivery.
    • Student Support is in the process of developing a toolbox to guide you with Career and Job Skills that you will be able to access here soon.
    • Industry contact Taratahi with information about available jobs 
  • Independent Personal Skills

Key competencies such as sociability, resilience, self-awareness, integrity, resourcefulness, life skills and employability are embedded into curriculum and delivery.

Workshops to support the development of personal skills are facilitated for residential students as part of living on campus.


  • Disability
    • Physical
      If you are feeling unwell or have a medical event, you may consider seeking medical advice.  Please refer to “Health Services Information” (link) for contact information re medical, health services in each region and nationwide.

      If you have a short-term medical event that is impacting on your ability to study, or ongoing health issues you need to manage while studying with us, we can help by liaising with your tutors to agree an alternative, short-term solution while you recover.

      If you are a residential student, physical activities are scheduled regularly as part of living on campus and transport to medical services in town is facilitated as required.

    • Mental Health
      Taratahi is committed to promoting a healthy workplace.  You may at times experience personal, work or life crises whilst studying at Taratahi.  If unattended, such problems can impact on your wellbeing and your ability to study effectively.
  • Counselling
    In partnership with Vitae, you have access to a Student Wellbeing Programme.  You may need to talk confidentially to a counsellor at Vitae about:
    • Personal or workplace stress;
    • Relationship issues;
    • Conflict situations;
    • Anxiety/depression;
    • Harassment/bullying;
    • Family – whanau issues;
    • Domestic violence;
    • Personal trauma;
    • Grief/loss
    • Addictions, including drug and alcohol;
    • Budget advice.

This service is:

  • Confidential;
  • Available 24/7;
  • Able to be accessed by you without Taratahi staff knowing;
  • Free for three sessions per year;
  • Provided by a team of independent, highly qualified professionals of varying backgrounds.  You can specify the type of person you would prefer to speak to.
  • Available for further free sessions subject to recommendation by Vitae and approval by Taratahi.

To access the Vitae service to make a confidential appointment call 24/7 freephone 008 664 981 or use the “contact us” facility on the Vitae website at  You will need your Student ID.

Other mental health services available nationwide and in your region can be found here (link to Health Services Information).

  • Drug and Alcohol Counselling
    Taratahi takes a restorative approach to drug and alcohol addiction.  We want to support you to be drug free as part of work-readiness when you leave us.  If you fail drug tests, it is expected you will commit to rehabilitation in order to complete your programme.  Student Support or other staff will instigate counselling as part of a learning contract.  Below are links to drug and alcohol services in each of our regions.

  • Specific Learning Difficulties (SLD)
    Students with diagnosed SLDs will be able to apply to Workbridge to access externally funded resources to assist with their studies.  Student Support can help facilities this service.  This support may include assistance with:
    • Reader, writer or both;
    • Tools and/or resources (including technology);
    • Study skills;
    • Classroom support.

If you experience learning difficulties, Taratahi staff will help you determine what is impeding your learning.  This may include assessment for an SLD to access Workbridge support.

  • Health Services Information

National Helplines

Lifeline 0800LIFELINE or free text HELP to 4357
Suicide Crisis Helpline 0508 828 865 (0800 TAUTOKO)
Healthline 0800 726 666
Samaritans 0800 726 666



Depression Helpline 0800 111 757 or free text 4202 Included The Journal online help service Online therapy tool


Sexuality or Gender Identify

OUTLine NZ 0800 688 5463 (OUTLINE)


Young People-Specific

Youthline 0800 376 633, free text 234, email or online chat ( Free text 5626, email


Other Specialist Helplines

Alcohol and Drugs 0800 787 797 or online chat
Are You OK
Family Violence
0800 456 450
Gambling Helpline 0800 654 655
Anxiety Phone Line 0800 269 4389 (0800 ANXIETY)
(confidential domestic abuse helpline)
0508 744 633
Quit Line
(smoking cessation help)
0800 778 778
Women’s Refuge Crisisline 0800 733 843 (0800 REFUGE)
Rape Crisis 0800 883 300
Support through trauma, loss, grief
0800 299 100 (9am-5pm weekdays)


Regional Services

Hawkes Bay
Dunedin-South Otago



  • Academic Counselling/Study Skills
    Assistance may be provided as relevant to individual learning plans.

Curriculum design and tutor delivery embeds literacy and numeracy to support individual learning needs to enhance the learners’ journeys and outcomes.

Tutors in each region organise for their students to be tested and diagnosed within the first 2 weeks of their start date (unless already at Step 4 Literacy, Step 5 Numeracy), using the Literacy and Numeracy Adult Assessment Tool (LNAAT) and will meet with students to discuss diagnosis of this testing and agree to an Independent Learning Plan (ILP).  Part of this plan may include referral to Student Support for assessment for further support.  This may include:

  • Literacy and Numeracy
    • Recommendation for special assistance for tests/exams;
    • Enrolment on “Stride Ahead”, Taratahi’s inhouse literacy programme (link to next bullet);
    • Facilitation of external support for learners with Specific Learning Difficulties (link to info in Wellbeing related to SLDs)
  • Literacy Programme
    Stride Ahead is Taratahi’s inhouse literacy programme that can assist students with developing their literacy skills and is worked on alongside their programme of study.  Students will be provided with a resource book that a Student Advisor will support them through with short, weekly meetings either face to face or via phone/Skype.

Student advocacy service

Student Advocates provide support, advice and guidance to students with understanding your rights and following Taratahi policies and procedures.  You can request contact with a Student Advocate by emailing

Some relevant policies you may want to access support for are:

Student Voice

Student feedback is important to Taratahi as it informs us about what is working well and what we can do better.  If you have an issue, we encourage you to raise your concern with a staff member as soon as possible so it can be escalated appropriately for resolution.  You can seek support and guidance from a Student Advocate to assist you with raising concerns, complaints or compliments.  Please email if you want support and guidance.

Concerns, Complaints and Compliments Policy

compulsory student services fee

In 2017, Taratahi consulted with students on the establishment of a compulsory student fee.  We asked students what services they would like this levy to be spent on and what students thought would be a fair fee for them to contribute towards that service.  As a result, the fee was set for 2018 at $240 per Equivalent Full Time Student and will remain the same for 2019.

This fee goes towards the provision of the following services for students:

  • Advocacy and Legal Advice
    This is provided to students needing help to understand their rights and follow procedures in place to resolve problems.  Advocacy is undertaken by an impartial person on behalf of the students.  All issues are resolved or escalated to a higher level to be heard and resolved.
  • Careers Information, Advice and Guidance
    Support is provided to students both pre-entry to study and at preparation for post study.  Services can include workshops and individual job search skills including CV and interview skills development and career development.
  • Counselling Services
    Students have access to 1:1 appointments to provide students with counselling and pastoral care.  Workshops are held in some instances to support students to develop independent personal skills.
  • Employment Information
    Taratahi establishes links between students and industry by integrating access to farms into learning and inviting industry guest speakers, including previous students, to present to students. 
  • Financial Support and Advice
    Students have access to a hardship fund and to numerous external scholarships.  Support staff provide assistance to students to apply for this financial support.
  • Health Services
    Support with facilitation of access to health care and wellbeing services is provided, including personal development workshops as appropriate.

    Assistance is provided to students with diagnosing some specific learning disabilities and applying for external funding to support their studies.
  • Media
    Taratahi maintains and administers online student media across all programmes on social media.
  • Clubs and Societies
    Residential students are encouraged and assisted to join local clubs and societies as part of integrating into the local community.  Information is provided to all students about industry support groups that they can belong to once in work.
  • Sports, Recreation and Cultural Activities
    Taratahi supports orientation events, including pōwhiri and guest speakers.  Residential students are encouraged to join local sports teams, and transport is provided to attend games and practices.

Have Your Say
Each year Taratahi will provide students with a summary of how the student services fee has been spent and an opportunity for feedback to enable us to determine the fee and priority areas for funding in the following year.  We welcome students participating in providing this feedback and sharing their ideas.

The Latest

Southern Institute of Technology (SIT) to take over Telford campus of Taratahi

Southern Institute of Technology (SIT) to take over Telford campus of Taratahi

Tuesday, 05 February 2019

Southern Institute of Technology (SIT) to take over Telford campus of Taratahi

Information for Taratahi students, including Telford students

Information for Taratahi students, including Telford students

Friday, 11 January 2019

Taratahi Institute of Agriculture (Taratahi) went into interim liquidation at the end of 2018.

Coming Up: